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FAQS

How do I contact Classy Cotton?

Email us at ClassyCotton@icloud.com


How do I pay?

Click the cart and use the secure link provided. You can use a paypal account or credit or debit card. We also provide SEZZLE, it breaks your payments up over 4 payments, but we will go ahead and ship items out within 2-3 business days.

⭐️ If you have acct. credit or a coupon code you must click to use it prior to clicking check out. We can not fix the transaction without paying another transaction fee on our end. 


How do I receive my item?

When checking out, you select shipping (delivery truck icon) or local pick up. If you do not choose to the shipping option, your item will be placed in our local pick up bins to be picked up. If you request for your item to be shipped after we have already processed it as a pick up item then there will be a $5 shipping charge to transfer it to the shipping department.

We offer free shipping when you purchase $75 or more

Shipping costs- $4 for first item and $1 per additional item up to $8 maxiumum cost

Classy Cotton online orders can be picked up at our storefront during opening hours only. We are located at 6784 Hwy 101, Lexington, AL. 35648.

If you do not pick your item up within 30 days, your item will be returned to stock without a refund.

We ship items within 2-3 business days.

We do not deliver and we do not allow pick ups during times not posted.


Are the items “in stock” or are they “pre orders”?

When we add an item to the website then it is already in our storefront and ready to ship to you within 2-3 business days, unless otherwise stated.

We are not very fond of doing “pre orders” or “reserve” items. We like to order our stock and “see it and feel it” before we sell it!

Occasionally, we will post an item, that we have sold in the past and we know that it is good quality as a “preorder” or “reserve”, but we will note this in the heading of that post. We will give an ETA in the post and announce when it has arrived.n the waitlist for that item and you may choose to preauthorize payment on that item, meaning that if the item comes back in stock your card will be charged and it will ship to you. If the item is not restocked, your card is not charged. 


Can I return an item?

Yes, we have a 7 day return policy and offer online credit only!

Prior to returning your item, you must email us at ClassyCotton@icloud.com and request a return; please include the invoice number and your name. Once we pull the invoice history, we will message you back with instructions on how to return.

Item must be returned within 7 days of receiving it. It must be returned with original receipt and tags still attached and it must be clean with no odors! Once the item is inspected, we will issue you an online credit to be used towards your next purchase. Your credit will go straight to your Classy Cotton acct. and may only be used online. If we paid for the original shipping, that will be deducted from your credit.

Please allow 2-3 business days, once we receive your item, to process it and issue you a credit.

Mail items to 6784 Hwy 101, Lexington, AL 35648. If your item is 15 oz. or less, please mail it back using first class service and you can may reuse the mailer it came in.

We do not accept returns on the following:

  • past the 7 day limit

  • clearance items

  • items bought using a sale code

  • “deal of the day or night” items

  • “reserve” or “pre order” items

  • items that have been laundered, worn or have odors

  • undergarments such as bras, undershorts and other intimates

  • items purchased for $20 and under

⭐️You can drop off a return item, instead of mailing it, during our storefront's opening hours, We will apply your credit within 2-3 business days of receiving it to use towards your next online purchase.


Can I use my coupon code, or credit in the storefront instead of online?

No. These codes are generated to be used online using your Classy Cotton comment sold acct. only. *If it is bought online from The Classy Cotton Boutique VIP group, APP or website and you return it, then your credit will be applied back to that online acct.


⭐️We send out special offers and coupon codes via text message and Facebook Messenger, so include your cell # and sign up for the SMS and messenger option on your acct page at  https://classycotton.commentsold.com/account

⭐️ Download our free shopping app for the easiest way to shop! Now available in your app store!